Contact Us

Keeping your details safe

The contact form is a plain text channel, so treat it as you would a postcard. Passwords, banking logins, card numbers, ID scans and any other sensitive material have no place in a message here, because they could be seen by unintended parties while in transit or in storage. If you have a query that touches on your account security or financial data, raise it through the casino’s own verified support channels instead, and never repeat a full password or document number in writing anywhere.

Where to turn for gambling help

If you are struggling to control your play, the contact form is not the right destination. Independent help organisations step in more quickly and with more expertise than any casino-facing team can. Their advisers can talk through limits, breaks and self-exclusion options without you having to supply personal financial information. Bookmark their contact details before you need them, and reach out directly rather than routing a request through this page.

Language of correspondence

The team reads and replies in English. Messages sent in other languages may be set aside until a translator is available, so for the fastest response keep your enquiry in English. That applies to every part of the message, including the subject line and any attachments you describe.

What the form is for

Use this page for editorial matters, factual corrections, or questions about the content of this website. It is not a channel for account disputes, withdrawal requests, or technical faults with the casino platform, since those need to go to the operator’s own support desk. The team will read what you send and respond as soon as they reasonably can, but no message here carries any guarantee of a particular outcome.